Privacy Policy
ICO Registration Number: ZC096778
The website everystepcountssendservices.co.uk is owned and operated by Every Step Counts SEND Services Ltd. Registered Company number: 16925303
Every Step Counts SEND Services Ltd. is committed to ensuring that when we collect and use information about visitors to our website we do so in accordance with applicable data privacy laws.
This Privacy Policy explains how we may use information that we obtain about you through your use of our website.
This Privacy Policy sets out the basis on which Every Step Counts SEND Services Ltd processes your personal data.
How we collect your personal data
Personal data may be collected by us in a number of ways, including:
Through our provision of services to you
During the course of dealings with you for or on behalf of a client
When you provide information to us by filling in the contact form on our web site
When you contact us, for example, to enquire about our services
When we collect your personal data from our clients and consultants
The type of personal data that we may collect
The categories of your personal data that we may collect includes the following:
Contact information
Details of your visits to our website
Use of personal information
We process personal information about you for the following purposes:
To provide you with information and services that you request from us
To improve the content of our website
To carry out services we have agreed to provide to you
To comply with legal and professional obligations
Cookies
A ‘cookie’ is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.
We will not cross-match information collected through ‘cookies’ with other personal information to determine who you are or your e-mail address.
Transfer and use of your personal information
We do not transfer information collected via our website, or otherwise provided to us.
The internet
This website may, from time to time, contain links to other websites which are outside of our control and are not covered by this Privacy Policy. We do not accept any responsibility or liability for other sites privacy policies. If you access other websites using the links provided, please check their policies before submitting any personal information.
Security
Using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. The transmission of information via the internet is not completely secure; any transmission is at your own risk. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
It is our policy to virus check documents and files before they are posted on any website. However, we cannot guarantee that documents or files downloaded from our website will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. For your own protection, you should use antivirus software when using our website.
Your consent
By submitting or providing to us your personal information you consent to the use of that information as set out in this Privacy Policy.
The privacy law gives individuals the right to access and amend their personal information. If you would like to request a copy of your information or would like to change the information we hold about you, please contact us.
In addition to information contained through use of our website this Privacy Policy explains how we may collect, use and protect personal information when we provide Special Educational Needs (SEN) support and consultancy services.
What personal data do we collect
Depending on the work carried out, we may collect and process:
Names and contact details of children, parents, and school staff
Information about a child’s educational needs, assessments, and progress
Reports, EHCP documentation, and professional advice from other agencies
Correspondence related to SEN support
Why we collect this data
We use personal data to:
Provide professional SENCO or SEND advisory services
Contribute to assessment and planning (e.g. EHCPs, SEN reviews)
Communicate with parents, schools, and local authorities
Maintain professional records for accountability and insurance
Lawful basis for processing
We process personal data under the following lawful bases (UK GDPR Article 6):
Contract: To deliver a service that a school or parent has requested
Legal obligation: To comply with educational or safeguarding duties
Consent: In some cases, with explicit consent for sharing information
Where we process special category data (e.g. information about health or learning needs), this is done under UK GDPR Article 9(2)(h) – provision of health or social care and support.
Who we share data with
We only share information when necessary and relevant, for example with:
Schools or educational settings involved in the child’s support
Local authorities (e.g. SEN or EHCP teams)
Other professionals (e.g. educational psychologists, therapists)
All sharing is done securely and in accordance with data protection law.
How we store and protect data
All electronic records are stored on password-protected laptop and/or secure cloud storage.
Paper records are kept in a locked filing cabinet.
Only I have access to the data unless explicit consent or lawful obligation requires sharing.
How long we keep data
Personal data is retained only for as long as necessary — usually up to 2 years after the end of a contract or case, unless there is a legal requirement to keep it longer. After that, all records are securely deleted or shredded.
Your data rights
Individuals have the right to:
Access their personal data
Request correction or deletion
Object to processing
Lodge a complaint with the ICO (ico.org.uk)
Contact
If you have questions about this notice or your data, contact: Donna Gudgeon: donna@everystepcountssendservices.co.uk